We initially sent Kontroltek items that we could not get repaired anywhere else. Kontroltek went out of their way to help us find a solution, their engineer visited our site to see how the specialized equipment operated so he could simulate the process and build a test rig. After a few failed attempts, they persevered (when other companies refused to help or gave up as it was outside of their normal scope of repair) and once they understood how the boards worked they were successful and this helped us out a great deal as the items were obsolete and a retrofit was not a cheap or easy solution.
Once they had proved themselves, to us we started to send more work to them which included breakdown repairs we needed collecting and repairing overnight or during the weekend, not only did they do this they also kept us informed of the progress so production were fully aware of timescales.
Kontroltek are a good supplier and support us wherever they can, we use them for any repairs outside of the OEM contracts we have in place and also have used them for a couple of jobs that were covered by OEM contracts as Kontroltek offer a breakdown service and sometimes the priority is ensuring minimum loss of production and Kontroltek are a great support to us.
I would recommend Kontroltek and over the last 16 months we have spent just under 50k and sent approximately 300 jobs which includes inverters, servo motors, specialist boards, communication units from our Automated Guidance Systems and various parts off our ABB Robots.